Prepared answers for the Google Play Console (first release), then Apple App Store Connect.
Last updated: 9 August 2026
Release order: Servix launches on Google Play first. Part A is the complete set of Play Console answers. Part B covers Apple App Store Connect for the follow-up release. Parts C and D apply to both.
Customer app: Servix · Captain app: Servix Captain (max 30 characters)
Servix is the simplest way to get a job done at home. Tell us what you need, and we assign a verified professional — a Servix captain — who covers your area. No bidding, no shortlisting, no strangers calling you.
How Servix works
1. Post your job — pick a category, set the location, describe the work and add photos.
2. We assign your captain — our team reviews the job and sends a verified captain to you.
3. Track the work — watch the job move from assigned, to started, to finished.
4. Pay Servix — once the work is finished you pay through the app, and we hold the amount.
5. Verify with your one-time code — your captain asks for the code shown in your app. Share it only when the job is genuinely done.
6. Rate the work — your feedback shapes who we assign next time.
Why customers choose Servix
• Your payment is held until you confirm the work is complete
• Every captain is verified by our team before any job is assigned
• You talk to the Servix team, not to strangers — we coordinate everything
• Secure payment by UPI, card or netbanking
• MPIN and Face ID unlock keep your account private
• Full history of jobs and payments in the app
Services available
Home cleaning, plumbing, electrical, appliance repair, carpentry, painting, pest control and more — see the app for the categories live in your area.
Questions? supportservix@inwora.com or +91 90257 28998 (also on WhatsApp).
Servix Captain is the app for verified service professionals working with Servix. Jobs are assigned to you directly — you never bid, never compete on price and never chase customers.
How it works
1. Register and submit your profile for verification.
2. Once approved, receive jobs assigned to you by the Servix team.
3. Mark the job started, do the work, then mark it finished.
4. Raise the verification code and ask the customer for theirs.
5. The job closes and the amount lands in your Servix wallet.
6. Withdraw to your verified UPI ID once you reach the minimum balance.
Why captains work with Servix
• Jobs assigned to you — no bidding wars
• Earnings held safely in your wallet and withdrawn to UPI
• A separate wallet MPIN protects your money
• The Servix team handles customer communication for you
• A clear record of every job, payment and settlement
Support: supportservix@inwora.com or +91 90257 28998 (also on WhatsApp).
| Field | Answer |
|---|---|
| App category | Customer app: House & Home. Captain app: Business. |
| Tags | Home services, repairs, cleaning, local services |
| Contact email | supportservix@inwora.com |
| Contact phone | +91 90257 28998 |
| Website | https://servix.inwora.com |
| Privacy policy URL | https://servix.inwora.com/privacy |
| Countries | India |
| Free or paid | Free to install; payment for services and optional subscription plans inside the app |
Encrypted in transit Deletion available No data sold No ads or ad IDs Not used for tracking
Answer Yes to "Does your app collect or share any of the required user data types?", Yes to "Is all of the user data collected by your app encrypted in transit?", and Yes to "Do you provide a way for users to request that their data is deleted?".
| Data type | Collected | Shared | Purpose | Required or optional |
|---|---|---|---|---|
| Name | Yes | With the assigned captain | Account management, fulfilling the job | Required |
| Email address | Yes | No | Account management, support | Required |
| Phone number | Yes | With the assigned captain, to attend the job | Account management, fulfilling the job | Required |
| Address / approximate location | Yes — typed by the user, never read from the device | With the assigned captain | Assigning and performing the job | Required per job |
| Photos | Yes, when attached | With the Servix team, and with the captain where relevant to the job | Describing the job, profile pictures | Optional |
| Voice recordings | Yes, when recorded | With the Servix team | In-app messaging | Optional |
| Messages (in-app) | Yes | Not shared between users — messaging runs between each user and the Servix team | Coordinating the job, support | Optional |
| Purchase history | Yes | No | Transaction history, dispute resolution | Required to transact |
| Payment info | Entered directly with Razorpay; Servix stores only a transaction reference | With Razorpay | Processing payment | Required to pay in-app |
| UPI ID (captains only) | Yes | With the payout rail | Paying out withdrawals | Required to withdraw |
| App interactions & crash logs | Yes | No | Reliability, fraud prevention, support | Required |
| Device or other IDs | Push token only | With the push notification service | Delivering notifications | Optional |
| Advertising ID | No | — | — | — |
| Precise GPS location | No | — | — | — |
| Contacts, calendar, SMS, call logs | No | — | — | — |
| Health, fitness, financial account balances, credit info | No | — | — | — |
| Question area | Answer |
|---|---|
| Category of app | Utility, productivity, communication or other |
| Violence, blood, horror | None |
| Sexual content or nudity | None |
| Profanity or crude humour | None |
| Controlled substances — drugs, alcohol, tobacco | None |
| Gambling or simulated gambling | None |
| Users can interact or exchange content | Yes — with the Servix team, plus reviews visible to others |
| Users can share their location with other users | Yes — the job address is shared with the assigned captain so the work can be done |
| Allows purchase of digital goods | Subscription plans only; the main payment is for a real-world service |
| Shares personal information with third parties | Only with processors — the payment gateway and the push notification service |
Everything sits behind sign-in, so supply working credentials for both apps under App access → All or some functionality is restricted, with these instructions:
Customer app walkthrough
1. Sign in with the customer test account.
2. Post a job in any category with any address and description.
3. The job shows as assigned once our team assigns a test captain — allow a few minutes, or contact us to have it assigned immediately.
4. Watch the status move to started, then finished.
5. Pay using Razorpay test mode.
6. Open the job to see the one-time verification code.
7. The job closes once the captain enters that code.
Captain app walkthrough
1. Sign in with the captain test account, which is pre-verified.
2. Open the assigned job, mark it started, then finished.
3. Raise the verification code and enter the code from the customer account.
4. The wallet balance updates; open the wallet to see the withdrawal flow.
If a reviewer is blocked, email supportservix@inwora.com or message +91 90257 28998 on WhatsApp and we will assign a job to the test account the same day.
Every permission is optional and requested only when the feature is first used. Declining leaves the rest of the app usable.
| Permission | Platform identifier | Justification |
|---|---|---|
| Camera | android.permission.CAMERA · NSCameraUsageDescription | Photograph the job when posting it, and set a profile picture. |
| Photos / storage | READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE · NSPhotoLibraryUsageDescription | Attach existing images to a job or message, and save images received. |
| Microphone | android.permission.RECORD_AUDIO | Record voice notes when messaging the Servix team. |
| Face ID / biometrics | NSFaceIDUsageDescription | Unlock the app instead of typing the MPIN. Matched on-device and never transmitted. |
| Notifications | Push notification permission | Alert the user when a captain is assigned, a job status changes or a message arrives. |
Not requested: location, contacts, calendar, SMS, call logs, health data, advertising identifiers.
| Third party | Purpose | Data it receives |
|---|---|---|
| Razorpay | Payment processing and subscriptions | Payment credentials entered directly by the user, amount, transaction reference |
| Firebase Cloud Messaging | Push notifications | Device push token and notification content |
| Expo (local authentication, notifications) | Biometric unlock and notification plumbing | Biometric checks stay on-device; no biometric data is transmitted |
| Hostinger | Application and database hosting | All service data, as our hosting processor |
No advertising, attribution or third-party analytics SDKs are present in either app.
| Field | Customer app | Captain app |
|---|---|---|
| Android package | com.servix.inwora.user | com.servix.inwora.provider |
| Version | 1.8.1 (build 12) | 1.8.1 (build 12) |
| Devices | Phone only, portrait | Phone only, portrait |
| Primary market | India | India |
Policy URLs: servix.inwora.com/privacy · servix.inwora.com/terms · servix.inwora.com/delete-account
Servix